Health Check FAQ

What exactly is a cyber security health check?

It's a guided questionnaire that walks you through the security controls that matter for your type of business. You answer plain-English questions about how you handle passwords, backups, email, software updates, staff access, and more. At the end, you get a prioritised list of gaps — ranked by risk — with specific actions to fix each one. The whole thing runs in your browser, takes about 60 minutes, and you walk away with a written report.

Why is there a version for my specific industry?

Because your risks aren't generic. An accounting practice worries about ATO portal fraud and client TFN handling. A GP clinic worries about PRODA credentials and patient record access. A childcare centre worries about CCS system security and parent communication safety. Generic checklists miss these specifics. Our industry versions ask the questions that actually apply to your business, reference the regulators who will hold you accountable, and give you recommendations that make sense for how you work.

Is this the same as hiring a cyber security consultant?

No — it's faster, cheaper, and unbiased. A consultant engagement typically takes weeks, costs thousands, and may recommend services they happen to sell. Our health check gives you the same structured gap analysis in about an hour for a fraction of the cost. What it doesn't do is implement fixes for you — that's still your job, or your IT provider's. Think of it as the diagnostic before you decide what treatment is needed.

How do I access the health check after purchasing?

Immediately after purchase you'll receive a download link via email. The health check is a single HTML file — save it to your computer, open it in any modern browser (Chrome, Edge, Safari, Firefox), and you're ready to start. No installation, no account, no app.

Do I need to be technical to use it?

Not at all. Every question is written in plain English with no jargon. Each question includes a short explanation of why it matters and what a good answer looks like. If you're the business owner, office manager, or practice manager — not an IT person — you'll be fine. For anything you're genuinely unsure about, the recommendations will tell you exactly what to ask your IT provider.

How long does it take?

Most businesses complete a health check in 45–90 minutes. Your answers save automatically as you go, so you can close the browser and pick up where you left off. There's no time limit and no pressure to finish in one sitting.

Can I do it on my phone or tablet?

Yes. The health check is fully responsive and works on any device with a modern browser. That said, the export reports are Word and PDF documents, so you'll want a desktop or laptop handy when you're ready to generate and save those.

What do I get at the end?

You get two things: a professional Word report summarising your security posture with an overall score, domain-by-domain breakdown, and a prioritised list of recommendations — and an in-tool results dashboard showing exactly where your gaps are. The Word report is designed to be shared with your insurer, accountant, IT provider, or kept on file as evidence of due diligence.

Is my information kept private?

Completely. The health check runs entirely in your browser on your own device. Your answers are never sent anywhere — not to CyberAssure, not to any server, not anywhere. We literally cannot see what you entered. Your assessment data stays on your device until you delete it.

Where is my data stored?

In your browser's local storage — the same place websites save preferences like dark mode settings. It stays on your device. When you export a report, the file is saved directly to your computer. Nothing leaves your device at any point.

Do I need an internet connection to use it?

Only to download the file initially. After that, the health check works completely offline. You can run it on a laptop with no internet connection if needed.

What if I don't know the answer to a question?

That's actually useful information. "I don't know" usually means the control isn't in place — which is exactly the kind of gap the health check is designed to surface. Don't guess. Answer honestly and the recommendations will tell you what to do next, including what to ask your IT provider if you need their input.

What happens after I get my results?

Your report includes a prioritised action list — critical gaps first, lower-risk items last. Some fixes you'll be able to do yourself (enabling two-factor authentication, reviewing who has admin access). Others you'll want to hand to your IT provider with the specific recommendation from the report. There's no obligation to fix everything at once — start with the critical items and work your way down.

Can I use the report with my insurer or as evidence of compliance?

Yes — this is one of the most common reasons businesses do a health check. Cyber insurers increasingly ask about your security controls at renewal. Professional regulators (TPB, AHPRA, ASIC, NDIS Commission) expect you to demonstrate reasonable steps to protect client data. The health check report documents what you assessed, what you found, and what you're doing about it — which is exactly what "demonstrating due diligence" looks like in practice.

Can I redo the assessment after making improvements?

Yes. You can run the health check as many times as you like with the same file. Many businesses run it quarterly to track their improvement over time and keep their report current for insurance and compliance purposes.

How much does a health check cost?

Prices vary by industry vertical. Visit the individual product pages for current pricing. Payment is processed securely through Payhip using Stripe or PayPal.

Is there a refund policy?

Because health checks are digital downloads, we don't offer refunds after the file has been downloaded. If you experience a technical issue or the file doesn't work as expected, contact us and we'll sort it out.

Can I buy a health check for a colleague or client?

Yes. Each purchase provides a license for a single business. If you're an accountant, bookkeeper, or advisor looking to purchase health checks for multiple clients, contact us to discuss our partner program — we offer a commission structure for referral partners.

How do I get support if I have questions?

Use our contact form for any product questions, technical issues, or general enquiries. We typically respond within one business day.